Qantas Freight Update:

“Our operations are returning to normal after a further strong weekend of processing and clearing freight in Brisbane, Melbourne and Sydney.

We’re now focussed on reviewing and reconciling any final discrepancies which were caused by completing some steps manually. Customers are being contacted when freight is available for pick up to arrange a collection time.

If you’re yet to hear from us and believe your freight is still in our terminals, please provide the shipment details via an online enquiry and we’ll get back to you as soon as we can.

Storage fees and invoicing

Storage fees have been reintroduced, after being temporarily waived for import and export freight impacted by processing delays. Domestic freight and international Terminal Service Fees are yet to be finalised, and we thank you for being patient as we consolidate invoices from the previous month.

If you wish to make a claim for delayed or damaged freight, follow the prompts on our Contact us page. Time limits apply and can be found in our international conditions of carriage